Google Assistant can now answer Airtel-related queries

By Anuj Sharma - October 22, 2018
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The initiative is part of "Project Next" -- Airtel's digital innovation programme aimed at transforming customer experience across its services and touch points. ....

Telecommunications giant Bharti Airtel has announced that its customers can now interact with customer care via Google Assistant. Currently available only in English, the feature will also be rolled out in regional languages to deliver a more personalised experience to millions of smartphone users.

While on the call, Airtel will track questions asked by customers and will enable responses to them through Google Assistant.

"With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience. We will continue to bring more of such exciting solutions for 'Digital India,'" said Sarang Kanade, Director, Customer Experience and Retail, Bharti Airtel.

Airtel customers can ask Google Assistant questions about data and account balance, current outstanding, best offers, recharge, bill summary and pay bills, current data usage and available Airtel postpaid plans, among others.

The initiative is part of "Project Next" -- Airtel's digital innovation programme aimed at transforming customer experience across its services and touch points.

To get account details, the Airtel assistant will ask to link your Airtel account with Google. If you click yes, you will be asked to enter your mobile number, accept the Terms of Service.

"Once you accept the Terms of service, you will receive an OTP. Enter the OTP to complete linking your account," said the company.

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