Sending messages to businesses gives you the opportunity to ask questions without having to make a phone call so that you can order a cake for your friend’s birthday while on the bus or find out if a shoe store has your size without having to wait on hold. Last year, Google rolled out the ability in select countries to message businesses from the Business Profiles on Google.
Now you’ll see your messages with the businesses you connect with via Business Profiles within the Google Maps app, where you’re already looking for things to do and places to go or shop.
“You’ll find these messages in the side menu of both Google Maps for Android and iOS. With these messages in Maps, you’ll never have to worry about accidentally sending ‘I love you, Mom’ to that shoe store you’ve been sending messages to,” said Google in a blog post.
Google users globally will now be able to message with businesses for the very first time. So, no matter where you are, as long as a local business has enabled messages, you’ll be able to connect with them in a tap. Just look for the “message” button on Business Profiles on Google Search and Maps.
Businesses that want to accept messages from customers can install the new Google My Business app from Google Play or the App Store to sign up and enable messages.