Just a couple of hours after Huawei announced doorstep repair services for its select smartwatch users in India, the company’s sub-brand Honor announced that it is extending the warranty period till June 30, 2020 for all Honor phones, wearables, headsets and accessories whose warranties expire between March 21 – June 21, 2020.
Honor says, this step will ensure seamless customer service to its users at a time when the country is fighting with the COVID-19 pandemic.
Information on the warranty period of their device/s can be accessed by users by visiting the official website or below ‘Benefits’ section under quick services in the support app. The company says all the existing terms and conditions pertaining to a standard warranty will remain the same.
And complying with 21-day lockdown announced by the Indian Prime Minister Narendra Modi, the company has decided to temporarily close its service centres across the country till further notice.
‘The decision was taken keeping the vigour of all its stakeholder, including consumers as well as employees, up and safe. In the interest of time, Honor will continue to operate the online call centre to provide continuous support to consumers, however, it may take a little longer than usual to respond to consumers’ queries owing to the very limited manpower and resources at this moment,' Honor said.
‘Consumers are the core of every decision HONOR makes. Over the span of 7 years, HONOR has been supportive towards its consumers and communities, and have worked together to face and overcome the need of the challenging times. This development rolled out by the brand, too is a step to fortify the relationship with consumers and ensure the well-being of a larger community,’ the company added.