Huawei today announced doorstep customer services for the Huawei Watch GT 2 and its predecessor Huawei Watch GT smartwatches in India. The company will now provide pick and drop services for its smartwatches in India.
The company also announced a no-cost replacement policy for Huawei Watch GT 2 and Watch GT during the warranty period. In case a Huawei smartwatch shows manufacturing defects or performance-related issues, Huawei will replace the watch if it is in the warranty period and as per its warranty policy.
Also, Huawei has introduced a special repair solution for its out-of-warranty watches. The Huawei smartwatch users can get spare parts, including strap, charging base, back cover, screen and mainboard replaced for the out-of-warranty Huawei Watch GT 2 (46mm) and Huawei Watch GT. Customers can check the spare part charges for out-of-warranty repair on the Huawei India website or on the support app. Customers will also get a 90-day warranty on the parts replaced during the out-of-warranty repair.
Huawei said that the services will be marked by a record speed turnaround time with fast and best-in-class repair time service.
‘Customer delight and satisfaction form the core of our very DNA, be it in terms of product innovation or service delivery. The repair and doorstep services are yet another step on our part to provide the best-in-class service to our esteemed consumers across India. The offer is applicable for Huawei Watch GT 2 46(mm) variant and Huawei Watch GT, irrespective of the purchase method, online or retail,’ said a Huawei spokesperson.
Additionally, the company is also offering dedicated expert support. To avail the services online, customers can access the dedicated IVR/ toll-free number 1800-209-6555 between 9 a.m. to 9 p.m.