Samsung Galaxy Fold, a smartphone that took almost eight years to make its way to the market, has hit speed bumps soon after it was given to the US media for reviews. The flexible OLED, its most talked about feature is breaking within a couple of days of use.
Multiple reports have been posted on the social media platforms by the Bloomberg’s Mark Gurman, CNBC’s Steve Kovach, The Verge’s Dieter Bohn and popular YouTube tech reviewer Marques Brownlee, claiming that the foldable screen on their Galaxy Fold devices is broken.
‘A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter,’ said Samsung in a press statement.
According to the images shared by Bohn of his Galaxy Fold review device, a bulge has been formed where the display of Galaxy Fold creases.
‘It looks like something is pressing up against the screen at the hinge, right there in the crease. My best guess is that it’s a piece of debris, something harder than lint for sure. It’s possible that it’s something else, though, like the hinge itself on a defective unit pressing up on the screen,’ said Bohn.
Few media personnel also reported that removing the top layer of the display causes damage to the screen. Brownlee reported that their Galaxy Fold display has blacked out, in parts, after he removed the protective layer on the display, which to him looked like a removable screen protector.
A tweet from Marques Brownlee.
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.— Marques Brownlee (@MKBHD) April 17, 2019
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
But, according to Samsung, the protective layer should not be removed.
‘The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers,’ Samsung said in a reply.
According to the reviewers, it comes as a shock that Samsung didn’t clearly stated that the protective layer, the company is calling, isn’t a screen protector and is not to be removed.
Launched in February, the Samsung Galaxy Fold features a 7.3-inch Infinity Flex Display, which folds into a compact device with a cover display.