Joining the list of companies – Samsung, Honor, Huawei, which have extended warranty of their products is Taiwanese tech giant ASUS. Amid the ongoing COVID-19 pandemic, ASUS has extended the warranty support for all smartphones, laptops, desktops, All-in-One, and tablets whose warranty has expired during the lockdown period between March 25, 2020 and April 14, 2020 for a period of 30 days.
‘Abiding to the lock-down rules, we have our online support active for consumers even under the current circumstances but have had to temporarily pause service through our onsite service operations and service centres. We understand these tough situations and we would like to ensure peace of mind, of our customers by extending the warranty support by one month on ASUS and ROG products, whose warranty was expiring during the lockdown period,’ Leon Yu, Regional Director, System Business Group, Asus India & South Asia.
The company said it will resume offline operations as soon as the regulations are lifted.
‘We would like to thank our users in advance for their understanding and patience. We are sure that we will emerge stronger from this pandemic. In the meanwhile, we urge everyone to stay home and stay safe,’ Yu added.
The company will also update users through the company official social media handles and company website. In the interim, users can avail chat (on www.asus.com/in) and email (firstname.lastname@example.org) service for any queries.
The coronavirus outbreak has not only forced various smartphone players to temporarily shut factories in India, but has also created an economic turmoil.ASUS